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SEVP Portal FAQs

 
Who has access to the SEVP Portal?
 
The Student and Exchange Visitor Program (SEVP) Portal is an online system for F-1 students on post-completion OPT to directly submit required updates and reporting to the U.S. government.

Students on OPT STEM Extension do not have the same access to the SEVP Portal. Reporting requirements while on OPT STEM Extension are completed through the ISSS portal. While on OPT STEM Extension, upload your updates and other information via the ISSS Portal for your Marymount DSO to complete submission.

Is the SEVP Portal the same as SEVIS?
 
No, the SEVP Portal and SEVIS are separate. You cannot view your SEVIS record from the SEVP Portal. However, information reported to your SEVP Portal will be uploaded to your SEVIS record.

How do I get access to the SEVP Portal?
 
You will receive an email from SEVP to set up your portal access after your OPT has been approved by USCIS and your OPT start date has arrived:
 
  1. SEVIS notifies the SEVP Portal of USCIS approval of your OPT and that the OPT authorization is active. The Portal will automatically email you instructions for creating your portal account. For students starting OPT in Spring 2024 or later, if you do not receive this communication in your MU student email account inbox, check your spam/junk folder(s).
  2. You will receive an SEVP email which contains a link that you must use to create your account. This link is unique to you and cannot be shared or reused. There is an expiration date for the validity of the link, so please be on the lookout for the email and take action soon once received.
  3. Click the link in the email, then enter your SEVIS ID and create a password.
  4. The SEVP Portal creates your user profile.
Where do I log in to the SEVP Portal?

https://sevp.ice.gov/opt/#/login
 
I’m having trouble logging into the SEVP Portal. What should I do?

Locked Account

To request a password reset:

 
  1. Go to the SEVP Portal log in page and click the “Reset Password” link that is located under the email and password fields.
  2. The portal will prompt you to enter your email address and SEVIS ID.
  3. The portal will send you a password reset email. This email contains a unique link for you to use to change your password. Look for this email in the email account that SEVP has on record for you, and check your spam/junk folder(s) if you cannot find it in your inbox. The unique link will expire if not used within the validity period and you will have to submit your request again.
SEVP Assistance

If you have trouble using your SEVP account, please read the SEVP Portal User Guide. If you still need help, contact the SEVP Response Center at 703-603-4300. ISSS staff are unable to provide technical help related to your SEVP account. However, if SEVP instructs you to contact your DSO to reset your password, please reach out to the ISSS team at isss@marymount.edu.
Which email address should I use for the SEVP Portal?

If You Started OPT Before Spring 2024

Prior to Spring 2024, the standard procedure was for post-completion OPT students to use their personal email address to access both the ISSS Portal and the SEVP Portal, except in cases where a student was permitted to use their MU student email address.

If You Started OPT in Spring 2024 or Later

As of January 2024, the standard procedure is for post-completion OPT students to keep their MU student email address for SEVP Portal and ISSS Portal purposes.

 
  • To maintain your MU student email account, you must log in to your Marymount University student email account at least once within every 6 months. Failure to do so will result in you being locked out of your student email account. If you are locked out of your student email account, directly contact its@marymount.edu for assistance.
  • If it has been more than one year since you logged in to your student email account, it might not be possible to reactivate that account. However, you may be able to request that ITS set up an MU alumni email account for you.
  • If you change your email address, you must contact us at isss@marymount.edu to request that we update your email information in both the ISSS Portal and in SEVIS.
How Do I Report My Change in Email Address?
 
To change your email address, you will need to submit a Contact Information Update request through the ISSS portal. Once processed by the DSO, you will receive an email from SEVP with instructions to reset your account information.